Purchased the pro version back in November. Still being told to upgrade.

[Troy Trahan]

How can we use the pro version that we paid for? THx

[Troy Trahan]

Just to clarify – there is no purchase history page in our account as directed in the online instructions. Thx

[Troy Trahan]

Plz disregard – logged out and back in several times and found it. Thx!

[themearile]

Hi Troy

Thanks for contacting us.

Please follow the article to install the ArileWP Pro theme here.

If you have any query please let me know.

Thanks,
ThemeArile

• This reply was modified 3 years, 9 months ago by themearile.

[FLOYD SELLEM]

Hello,
I don’t understand, I bought the Arielle pro theme and the photos are very poor. I cannot upload my logo which is of good quality however because I have already put it on other sites that I have and everything is going well it is impeccable.
With this theme when I upload my logo the logo is blurry I tried everything however …
Same thing for all the other photos I upload on the theme.

How to do ?

[themearile]

Hi FLOYD SELLEM

Thanks for contacting us.

Kindly select the skip cropping option when uploading the logo image like the screenshot http://prntscr.com/qjvb57

And also select the full-size option when you upload other images in the theme like slider etc. See the screenshot
http://prntscr.com/qjvcs8

If your issue still not resolved please share your site URL so we can check what’s going wrong in your end.

Let me know if it works.

Please let me know if you need any further assistance..!

Thanks,
ThemeArile

• This reply was modified 3 years, 8 months ago by themearile.

[themearile]

Hi @FLOYD SELLEM

You are using the big size of the logo image. We have made the two logos for your website in the proper size.

So you can download the logo image from the below link and use it on your site.

https://easyupload.io/d4g4n1 https://easyupload.io/r14gu5

Let me know if it works.

If you need more help please let me know.

Thanks,
ThemeArile

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