Support Policy

We are proud to say that we can achieve happiness by providing world-class support to people on time, which gives us a better experience. And not only that, but we appreciate the opportunity to talk to the customer and know about them.

We only provide support via support ticket or email. In comparison, we do not offer any support via live chat, phone calls, and social media. We strongly request our customers check the theme documentation we have created before submitting a support request so that they can take help through documents without asking any questions.

What Our Support Covers

Here we would like to clarify that we will be able to solve the problem related to only those themes that we have created. We would be more than happy to assist you in getting the theme installed and working for you.

We have tested our themes before presenting them to you for use. But if you find any issue or bug in the theme, please contact us regarding that so we can try to fix this as soon as possible. We’ll release it in future theme updates.

We want our themes to work better for you. If you face any problem while using the theme then we are here to help you. You can get the best support from us. And indeed we will be more than happy to help you.

What Our Support Doesn’t Cover?

If you have to face any issues related to using third-party products such as plugins, themes, and scripts so we can’t help you. In fact, we recommend you please contact the product author for support because they can help you better with that.

Demo site display

If your site is not showing like our demo site then please provide your site details on our given email id so that we can fix it immediately. The information you provide will be kept confidential with us and we will notify you to change it as soon as the issue is resolved.

WordPress Service Customization

We are also providing complete WordPress Installation services and setup for your site. You can also check out our WordPress Service page.

So when you are feel free and contact us to get our amazing help opportunity. We hope we won’t disappoint you during the help.